Corporate Etiquette Training Course

SESSION 1: THE BRAND AMBASSADOR

10 am to 11 am.

• Personal branding
• Brand values exercises.
• Vision and mission
• Brand identity

Three people image exercise

SESSION 2:PERSONAL GROOMING

11.00 am to 11:30 am

Personal grooming for men and women including skincare and grooming in details and discussing grooming faux pas

SESSION 3: VISUAL IMPACT/CONSISTENCY

11:30 am to 12:30 pm

• Lifestyle assessment.
• Five elements of visual credibility:
• Fittings, tailored styles, Appropriateness
• Credible color contrast for different
• business settings.

SESSION 4: BUILDING A WARDROBE.

12:30 pm to 1:15 pm

• Capsules
• Business packing.
• Levels of dressing for every business setting
• Cost per wear exercise
• 24/7 professional

LUNCH BREAK: 1:15 pm to 2:15pm

SESSION 5: INTRODUCTIONS

02:15 pm to 3:30 pm

• First Impression through Introduction
• Effective Body- Language
• Familiarity vs Formality
• Protocol of Introduction
• Self-Introduction with confidence
• The value of a business card
• Business networking
• Honorific & Pre-nominals

SESSION 6: PERSONAL BRANDING QUIZ, QNA DISCUSSION.

03:30 pm to 4.00 pm

DAY 2: ADVANCED BUSINESS ETIQUETTE

SESSION 1: ETIQUETTE

10.00 am to 11:30 pm

History of etiquette

• Why Business Etiquette
• Three Goals & Principles of Etiquette
• Five step resolving conflict methods
• Etiquette Goals for better relationships. Principles of Etiquette
• Manners VS Principles with examples. Etiquette Quiz
• Power of “Thank You Note”.

SESSION 2: FINE DINING AND TABLE ETIQUETTE (3 Hours) (2 Hours Class Room. 1 Hour Practical)

11:30 am to 2:30 pm

• Fine dining and silver wear etiquette.
• Formal, multi course, sit-down dinners – protocol and procedures.
• Place settings & Dinner placements
• Use of crockery, cutlery, glassware, napkins, at formal and business dinner.
• Practical session on European, Asian & American dining etiquette
• Food habits in western countries
• Appropriate food for Business Lunch & Dinner
• Host & Guest rules.
• Business dealing finesse over a meal
• Finger foods.
• International menu terminology
• Information on different food items
• Body language at the dining table
• Beverages – classification
• RSVP rule
*(Followed by a practical session with 5 course European meal at either lunch or dinner in a fine dining setting)

TEA BREAK: 2:30 pm TO 3.00 pm

SESSION 3: BUSINESS SOCIAL

3:00 pm to 3:30 pm

• Etiquette Quiz
• Approaching Strangers
• Small talk
• Seven best business social practice
• One drink rule
• Networking During Sporting or Award function invitation

SESSION 4: DIFFICULT SITUATIONS

3:30 pm to 4:00 pm

Discussion on several difficult situations and how to handle them with examples

SESSION 5: 24/7 PROFESSIONAL

4:00 pm to 4.30pm

• Guiding Principles
• What can you do
• Top 10 business etiquette behaviour

QNA

Investment per participants Rs. 35,000/- plus taxes and study materials

Registration of 5 Participants would have 6th Participants complimentary